Privacy policy

Last Updated: August 14, 2026

At OUTRO, your privacy matters to us. We are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains what information we collect when you visit shopoutro.in, place an order, contact us, or otherwise interact with our services, and how that information may be used.

1. Information We Collect

Depending on how you interact with OUTRO, we may collect information such as:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and purchase information
  • Payment-related information required to process your order
  • Customer support communications
  • Device information, browser type, IP address, and general location information
  • Website activity and interaction data
  • Information collected through cookies and similar technologies

We only collect information that is reasonably necessary to operate our store, process orders, provide customer service, improve our services, and maintain website security.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders
  • Confirm purchases and provide order updates
  • Arrange shipping and delivery
  • Provide customer support
  • Respond to questions and requests
  • Improve our website, products, and shopping experience
  • Maintain website security and prevent fraudulent or unauthorized activity
  • Understand website usage and improve our services
  • Send promotional communications where you have provided appropriate consent

Your information is not used for purposes unrelated to operating and improving OUTRO without an appropriate legal basis or your consent where required.

3. Payment Information

Payments made through our website are processed through secure third-party payment providers.

OUTRO does not intentionally store your complete payment card details, such as your full card number or security code, on our own systems.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

4. Cookies & Similar Technologies

OUTRO uses cookies and similar technologies to help provide a smooth and reliable shopping experience.

Cookies may be used to:

  • Remember preferences
  • Keep your shopping experience functional
  • Understand website traffic and usage
  • Improve website performance
  • Measure marketing and advertising effectiveness
  • Provide relevant content or advertisements

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

5. How We Share Information

OUTRO does not sell your personal information.

We may share necessary information with trusted service providers that help us operate our business, including:

  • Payment processors
  • Shipping and delivery partners
  • E-commerce and website service providers
  • Analytics and advertising platforms
  • Customer support and communication services
  • Fraud prevention and security providers

These service providers receive only the information reasonably necessary to provide their services.

We may also disclose information where required by law, legal process, governmental request, or where necessary to protect our rights, customers, website, or business.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security of your information.

7. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Withdraw consent for certain communications
  • Request information about how your personal information is processed

To make a privacy-related request, contact us at:

Email: support@shopoutro.in

We may need to verify your identity before processing certain requests.

8. Marketing Communications

If you choose to receive marketing communications from OUTRO, we may send information about new releases, products, offers, or other updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe option provided in the email or by contacting us at support@shopoutro.in.

Order-related and essential service communications may still be sent when necessary to fulfill your purchase or provide requested services.

9. Third-Party Services & Links

Our website may use or link to services operated by third parties, including payment providers, shipping services, analytics platforms, advertising services, and social media platforms.

Third-party services operate under their own terms and privacy policies. OUTRO is not responsible for the privacy practices of third-party websites or services that we do not control.

10. Children's Privacy

OUTRO is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

When information is no longer reasonably required, we may securely delete or anonymize it, subject to applicable legal and operational requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this page periodically to stay informed about how OUTRO handles personal information.

13. Contact OUTRO

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle personal information, please contact us:

OUTRO
Email: support@shopoutro.in
Instagram: @outro.__
Instagram: @wear_outro.__

OUTRO
Wear Your Next Chapter.