Shipping policy

Last Updated: August 14, 2026

At OUTRO, every order is prepared with care and shipped directly to you. We work with trusted fulfillment and delivery partners to get your order from our production process to your doorstep as smoothly as possible.

1. Order Processing

All OUTRO products are made and prepared after an order is placed.

Orders are generally processed and dispatched within 2–3 business days.

During product launches, major sales, holidays, or periods of unusually high order volume, processing may take slightly longer.

Once your order has been dispatched, you will receive tracking information when available.

2. Delivery Time

For orders within India, standard delivery generally takes approximately:

2–5 business days after dispatch.

Therefore, most orders should arrive within approximately 5–8 business days from the date of purchase.

Delivery times are estimates and may vary depending on your location, courier availability, weather, holidays, or other circumstances outside our control.

Remote and less-served locations may require additional delivery time.

3. Shipping Coverage

We currently ship OUTRO products across India to serviceable pin codes.

If your address is not serviceable by our available delivery partners, we may contact you to arrange an alternative solution or cancel and refund the order where necessary.

4. Order Tracking

Once your order has been dispatched, tracking information will be shared with you through the contact details provided at checkout.

You can use the tracking information to follow your shipment's progress.

Please allow some time for tracking information to become active after dispatch.

5. Incorrect Shipping Information

Please make sure that your name, phone number, address, city, state, and PIN code are entered correctly at checkout.

OUTRO is not responsible for delays, failed deliveries, or additional shipping charges caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping information, contact us as soon as possible at:

support@shopoutro.in

Once an order has entered processing or been dispatched, we may not be able to change the delivery address.

6. Delayed Deliveries

While we work to ensure timely delivery, delivery dates are estimates and cannot always be guaranteed.

Unexpected delays may occur because of:

High order volumes
Weather conditions
Courier delays
Public holidays
Transportation disruptions
Remote delivery locations
Incorrect or incomplete address information
Other circumstances outside OUTRO's reasonable control

If your order appears significantly delayed, please contact us at support@shopoutro.in and we will assist you in checking its status.

7. Lost or Damaged Packages

If your package appears damaged upon delivery, please contact us as soon as possible with your order details and clear photographs of the package and product.

If your tracking information indicates that a package has been delivered but you have not received it, please contact us so we can help investigate the shipment with the delivery partner.

8. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations and orders.

Any applicable COD or additional charges will be displayed during checkout.

Please ensure that the correct phone number and delivery address are provided when placing a COD order.

9. International Shipping

At this time, OUTRO primarily serves customers within India.

If international shipping becomes available, applicable delivery timelines, shipping charges, customs duties, and taxes will be communicated at checkout or through the relevant shipping information.